About

Learn about Who We Are, our leadership team and our journey through the years .

Building Great & Consistent Customer experiences - across every channel, every interaction, every day – is not so simple. The always on, digital multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes, and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty.

We have built our business around the concept and ultimate goal of aiding out clients maintain & grow their relationships with customers, because we know how crucial the relationship between brands and customers truly is. Industry-leading services help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability and deeper customer loyalty.

Meet The Team

Our leadership team has deep service, operations, partnership and technology experience at brand name U.S. and international Companies. The Team lives/works in LATAM and U.S. today, and has extensive experience supporting clients-customers in U.S., Eureope and Asia.

Alejandro Graham

Alejandro Graham

CEO
David Levy

David Levy

Director of Business Development
Patrick Mckay

Patrick Mckay

SVP/GM. Partnerships & Channels
Roger Peña

Roger Peña

CIO/CISO
Fanny Calvo

Fanny Calvo

Corporate Quality Manager
Marjourie Alvarez

Marjourie Alvarez

Corporate Compliance Manager
Francisco Flores

Francisco Flores

Corporate Network Systems & Infrastructure Manager
Claudia Borge

Claudia Borge

Corporate InfoSec Manager
Garcia Cantarero

Garcia Cantarero

Corporate & Desktop Engineering Manager
Maria Quiroga

Maria Quiroga

Corporate Security Manager
Julio Vannini

Julio Vannini

Corporate Voice Engineer
Federico Gadea

Federico Gadea

Director of Global Services Delivery
Paul Wheelock

Paul Wheelock

Corporate Facilities & Procurement Manager
Wilda Ugarte

Wilda Ugarte

Site Operation Director Colombia
Erick Reyna

Erick Reyna

Site Director Nicaragua
Cynthia Mairena

Cynthia Mairena

Corporate Head of People
Celia Mairena

Celia Mairena

Corporate Compensation & Benefits Manager
Ramiro Guardado

Ramiro Guardado

Corporate Quality Assurance Manager
Kelddy Sevilla

Kelddy Sevilla

Corporate Workforce Manager
Jose Parada

Jose Parada

Site Operation Director Colombia
Alejandro Graham

Alejandro Graham

CEO


David Levy

David Levy

Director of Business Development

Patrick Mckay

Patrick Mckay

SVP/GM. Partnerships & Channels

Roger Peña

Roger Peña

CIO/CISO


Fanny Calvo

Fanny Calvo

Corporate Quality Manager

Marjourie Alvarez

Marjourie Alvarez

Corporate Compliance Manager

Francisco Flores

Francisco Flores

Corporate Network Systems & Infrastructure Manager

Claudia Borge

Claudia Borge

Corporate InfoSec Manager

Garcia Cantarero

Garcia Cantarero

Corporate & Desktop Engineering Manager

Maria Quiroga

Maria Quiroga

Corporate Security Manager

Julio Vannini

Julio Vannini

Corporate Voice Engineer

Federico Gadea

Federico Gadea

Director of Global Services Delivery


Paul Wheelock

Paul Wheelock

Corporate Facilities & Procurement Manager

Wilda Ugarte

Wilda Ugarte

Site Operation Director Colombia

Erick Reyna

Erick Reyna

Site Director Nicaragua

Cynthia Mairena

Cynthia Mairena

Corporate Head of People

Celia Mairena

Celia Mairena

Corporate Compensation & Benefits Manager

Ramiro Guardado

Ramiro Guardado

Corporate Quality Assurance Manager

Kelddy Sevilla

Kelddy Sevilla

Corporate Workforce Manager

Jose Parada

Jose Parada

Site Operation Director Colombia

Accedo Through
The Years

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