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Accedo Services is an agile and scalable nearshore leader for English, Spanish and other language Customer Support Needs.

01

Customer Service

We communicate with your customers through the channel they prefer. Whether it’s by Phone, Web, Chat, Email, Video or Social, our partner solutions have you covered.

With Real-Time Dashboards, NPS and CSAT results can be quickly improved as well as other metrics such as AHT Reduction and QA Scores. On-going training and process optimization empower our Customer Service Specialists to deliver better CX engagements.

The role of a well-trained agent is big within the customer journey, it has a direct impact on how they experience your brand. We’ll collect valuable data and help you understand how your customers interact with your brand while quickly adapting to deliver the best customer service experience.

Customer Service

02

Technical Support

We’re heavily focused on resolution, reducing repeat calls and on your customer’s experience by guaranteeing a smooth and pleasant interaction through their platform of choice.

Our team specializes in Tier 1 and Tier 2 support as well as assisted escalation pre-screening transfers to our partners in-house Tier 3 & 4 cases.

What do we offer as your partner?

  • Experienced Technical Support Team
  • Process Optimization & Implementation
  • Services tailored to your business needs
  • Flexible schedules
  • QA Team experienced in a wide range of industries
  • AI powered contact center
Technical Support

03

Sales

A cost-effective partnership that helps you reduce operating costs and time. With our partner solutions allows us to have higher productivity through the B2B and B2C sales cycle.

We offer strategic solutions and provide everything you need for running an effective inbound, outbound, or blended contact center, that may include management applications such as real-time and historical reporting, recording, CRM integrations & more.

  • Onbound / Inbound
  • Customer Retention
  • Cross-selling / Upselling
  • Service to Sales
Sales

04

Digital Marketing

We provide tailored digital marketing solutions that fit your business goals. Digital Marketing allows you to reach a global marketplace, learn and adapt to current trends of the modern consumer and build brand loyalty.

Drive your company’s growth through cost-effective strategies that can attract new customers, engage with existing ones and delight them at every stage of their buyer’s journey.

  • Social Media Paid Ads (Facebook, Instagram & LinkedIn)
  • Paid Ads (Google & Microsoft)
  • Branding & Graphic Designs
  • Website Development
Digital Marketing

05

Helpdesk

Our Helpdesk team can free up time for your IT staff and allow them to focus on important applications for your business instead of putting out fires with daily tasks such as desktop, printer or software support to network maintenance.

Improve your IT department efficiency by letting us take care of smaller tickets such as password resets, email account setups for new hires, troubleshoots etc.

Reduce costs, increase response times and let your in-house team pivot to long-term priorities.

Helpdesk

06

Back Office

Save money and time with our full back-office services. We serve industries such as health care, legal services, digital marketing, payroll and recruitment, and many more.

You’ll have an experienced team that will provide professional services, use state of the art technology, and hassle-free talent acquisition and retention.

Back Office
Operation Delivery Models

Operation
Delivery
Models

@Home

Our Virtual contact center solution ensures quality, scalability and security to our clients.

We offer a flexible workforce delivery model with on-site training and schedule on-site meetings based on client needs. This model drives higher employee satisfaction which has a positive impact on performance levels.

Accedo in-center

Although the work-at-home model has redefined the industry, the brick-in-mortar operating model continues to be preferred by our clients and employees.

Industries

  • Retail & Ecommerce
  • Consumer Packaged Goods
  • Banking & Financial Services
  • Legal Services
  • Healthcare
  • Energy & Utilities
  • Telecom
  • Technology
Industries

We Deliver
Great Results

“We began working with Accedo during the height of global shutdowns as BPOs across the world scrambled to transition to working from home as COVID-19 changed the landscape of the industry. Accedo was able to ramp with incredible speed and quality, matching the fast paced nature of our business. As a result, we were able to maintain SLAs and onboard hundreds of teammates in a matter of weeks. Overall our experience has been very positive working with Accedo.”

— David H., Senior Director, Operations Top U.S. Global Financial Services Firm

My Operations teams and I have visited/audited Accedo operations in Nicaragua and Colombia on multiple occasions over the last few years; candidly, we were surprised... Critically, all centers are designed/built to rigorous U.S. Financial Services standards, with robust highly secure, IT infrastructure, networks and back-up power and communications redundancy... Accedo is our go-to LATAM BPO Services provider for English services to our U.S, and Canadian clients!

— Global Operations Manager at National Technology Company
See how we do it

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